Frequently asked questions

Thanks for thinking about Launching a Memory. Find answers to the most frequently asked questions (FAQs) about the RNLI and our lifesaving work.

WHAT IS THE IMPACT OF COVID-19 ON LAUNCH A MEMORY?

The Coronavirus pandemic has had an impact on the construction process for our Shannon class lifeboats at our All-weather Lifeboat Centre (ALC) in Poole, Dorset. As a result, the roll-out of Shannon class lifeboats has been affected and there will be delays to the original planned delivery dates off the production line, meaning stations will take delivery later than previously anticipated. Although we cannot confirm exactly when Clifden RNLI will receive their new Shannon class lifeboat, we hope that it will arrive early 2022. We will update supporters when we have more definitive timings.

WILL I BE ABLE TO CHANGE THE NAME SUBMITTED IF I HAVE MADE AN ERROR?

Supporters are responsible for checking the Name before submitting it to ensure that it is spelt correctly, contains the correct details and is submitted as they wish the Name to appear on the Decal of the Lifeboat. In the event of a name being submitted incorrectly please contact launchamemory@rnli.org.uk and we will endeavour to help resolve it.

IF I SUBMIT MORE THAN ONE NAME, WILL THEY APPEAR NEXT TO EACH Other IN THE DECAL?

Unfortunately, we cannot guarantee that they will be next to each other. In general the names will be arranged in the order they were submitted by supporters. However, the names will be arranged in a way that best fits within the shape of the decal.

I DID NOT RECEIVE MY CONFIRMATION EMAIL, WHAT DO I DO?

Please note you will only receive a confirmation email if you have provided us with your email address when submitting your loved one’s name. Apologies if you haven’t received a confirmation email – please contact us either by email launchamemory@rnli.org.uk or phone our Supporter Experience team 0300 300 0124 (UK) / 1800 360 258 (Ireland).

HOW CAN I SEE THE LIFEBOAT?

The boat will be available for the public to see on several occasions. If you have any questions about our station, or your lifeboat, please contact launchamemory@rnli.org.uk. As you can imagine, our volunteer crew at Clifden have a lot to juggle alongside being on call 24 hours a day - so we’d be really grateful if you could avoid contacting the station directly.

When the boat is being built in our All-weather Lifeboat Centre (ALC) building in Poole, it will be available to see as part of the ALC tours during the later build stage. Please note that the decal with all the names of loved ones sent in to Launch a Memory will not be applied until after this build stage. Please also note visibility of the boat during its construction will be partially obstructed by the bays due to the nature of it being a working factory. To find out more about the tours and for images inside the building please see the All-Weather Lifeboat Centre page. Due to COVID-19 there is a delay, and dates for the build stages have not yet been finalised. However, if you have provided us with your email address when submitting your loved one’s name then we will keep you updated on the lifeboat’s progress.

The lifeboat is scheduled to arrive at Clifden Lifeboat Station in 2022, but the exact date is yet to be confirmed (delays could occur due to Covid-19).

When the lifeboat arrives at Clifden station in 2022, supporters will be able to visit the lifeboat and the Lifeboat station but this is yet to be confirmed. It is unlikely that you will be able to get close enough to the lifeboat to read the names on the decal and we cannot guarantee that the lifeboat will be visible to view all the time as it may be involved in a rescue, training, maintenance or other activity. However, there will be opportunities to see photographs and videos of the boat through our social media channels, on our Launch a Memory website page and in supporter publications including Lifeboat magazine.

There will also be opportunities to see the lifeboat in Poole (England) before the boat leaves for Clifden. We will update supporters when we have more definitive timings.

When does the boat arrive in clifden?

The lifeboat is scheduled to arrive at Clifden Lifeboat Station in 2022, but the exact date is yet to be confirmed (delays could occur due to Covid-19). 

Will there be another boat?

We are currently looking at securing another Lifeboat for the next Launch a Memory, more information will be provided on Facebook and on our Launch a Memory webpage at a later date.