Frequently asked questions

Thanks for thinking about Launching a Memory. Find answers to the most frequently asked questions (FAQs) about Launch a Memory.

These FAQs are in addition and subject to the Launch a Memory 2021 T&Cs. If any contradiction exists between the contents of these FAQs and the contents of the Launch a Memory 2021 T&Cs, then the contents of the T&Cs shall take priority.

Due to Covid-19, all stations are currently closed to the public and we advise against travelling to the station to see the lifeboat. The lifeboat is at the end of a pontoon and may not be visible from a distance. Once it is safe to do so, we will be inviting supporters to see the lifeboat. Any events will be subject to health and safety and operational restrictions.

If you have any questions about our station, or your lifeboat, please contact [email protected]. As you can imagine, our volunteer crew at Invergordon have a lot to juggle alongside being on call 24 hours a day - so we’d be really grateful if you could avoid contacting the station directly.

When the lifeboat arrives at Clifden station in 2022, we hope there will be opportunities for supporters to be able to visit the lifeboat and the Lifeboat station but this is yet to be confirmed and any events will be subject to health and safety and operational restrictions.

It is unlikely that you will be able to get close enough to the lifeboat to read the names on the decal and we cannot guarantee that the lifeboat will be visible to view all the time as it may be involved in a rescue, training, maintenance or other activity. However, there will be opportunities to see photographs and videos of the lifeboat through our social media channels, on our Launch a Memory website page and in supporter publications including Lifeboat magazine.

We hope there will also be opportunities to see the lifeboat in Poole (England) before the lifeboat leaves for Clifden. We will update supporters in due course but provide no guarantee in this respect nor of any events relating to the lifeboat once it arrives at its Lifeboat Station.

If you have any questions about our station, or your lifeboat, please contact [email protected]. As you can imagine, our volunteer crew at Clifden have a lot to juggle alongside being on call 24 hours a day - so we’d be really grateful if you could avoid contacting the station directly.

We hope the lifeboat will be available for the public to see on several occasions but this is yet to be confirmed and any events will be subject to health and safety and operational restrictions.

If you have any questions about our station, or your lifeboat, please contact [email protected]. As you can imagine, our volunteer crew at Wells have a lot to juggle alongside being on call 24 hours a day - so we’d be really grateful if you could avoid contacting the station directly.

Due to COVID-19 we have been unable to have visitors to our All-weather Lifeboat Centre (ALC) in Poole, but we hope to allow visitors again when restrictions allow. If you have provided us with your email address when submitting your loved one’s name then we will keep you updated on the lifeboat’s progress.

The lifeboat is scheduled to arrive at Wells Lifeboat Station in 2022, but the exact date is yet to be confirmed (delays could occur due to Covid-19).

When the lifeboat arrives at Wells station in 2022, we hope supporters will be able to visit the lifeboat and the Lifeboat station, but this is yet to be confirmed. It is unlikely that you will be able to get close enough to the lifeboat to read the names on the decal and we cannot guarantee that the lifeboat will be visible to view all the time as it may be involved in a rescue, training, maintenance or other activity. However, there will be opportunities to see photographs and videos of the boat through our social media channels, on our Launch a Memory website page and in supporter publications including Lifeboat magazine.

We hope there will also be opportunities to see the lifeboat in Poole (England) before the lifeboat leaves for Wells-next-the-Sea. We will update supporters when we have more definitive timings.

Supporters are responsible for checking the name before submitting it to ensure that it is spelt correctly, contains the correct details, and is submitted as they wish the name to appear on the decal of the lifeboat. In the event of a name being submitted incorrectly please contact us as soon as possible at [email protected] and we will endeavour to help resolve it.

Unfortunately, we cannot guarantee that they will be next to each other. In general the names will be arranged in the order they were submitted by supporters. However, the names will be arranged in a way that best fits within the shape of the decal.

Please note you will only receive a confirmation email if you provided us with your email address when submitting your loved one’s name. Apologies if you haven’t received a confirmation email – please contact us either by email [email protected] or phone our Supporter Experience team 0300 300 0061 (UK) and 01 511 9871 (ROI) Monday-Friday 08:00-18:00.

We aim to send out all Launch a Memory certificates within 8 weeks of the submission. We send these certificates out by email, as a PDF attachment. We often find that our emails end up in our supporter’s junk/spam folders, so it’s worth checking there if you haven’t already. If you are still missing a certificate then our apologies for this, please contact us at [email protected] and we can get this emailed out to you.

The lifeboat is scheduled to arrive at Wells Lifeboat Station in 2022, but the exact date is yet to be confirmed (delays could occur due to Covid-19).

We’ve had a very difficult year in terms of income due to Covid-19, and with a bumper summer due to lack of international travel, we felt the best way to recoup some of our lost donations, was to increase the suggested donation to £50. This figure is only suggested, and you are more than welcome to make a donation below, or above this.

This opportunity is new for Launch a Memory Wells-next-the-Sea. Interest for this lifeboat has been very high, and as a result we have worked with the boat building team to identify another area which we are able to apply an additional decal to, which in this case is the Wheel house (the top of the lifeboat).

We did not anticipate how high the uptake would be for the Wells-next-the-Sea Launch a Memory lifeboat. As a result, we worked with our boat building team in the ALC to identify an additional decal, allowing more supporters to remember a loved one on this lifeboat.

There is a maximum of 5000 names available for the top of the lifeboat, which means the total amount of names for this Launch a Memory boat is approx. 15,000.

Unfortunately the sides of the lifeboat are now full for submissions, which is why we have opened up the opportunity to add loved one’s names to the top of the lifeboat in an additional decal.

The names on top of the lifeboat will appear in the same way as the sides which is in a decal in the letters and numbers associated with the lifeboat, which in this case are RNLI 13-46. The font and size will be the same too. Unlike the sides of the lifeboat, only one decal is available for the top. The only difference is the colour; as the top of the lifeboat is orange, the decal containing the names will be black, whereas the decal on the sides of the lifeboat is blue on white.

The only difference with the names on top of the lifeboat is that the decal will be black, rather than blue. This is because the top of the lifeboat is orange, and black is more visible. Other than that, the names appear exactly the same, using the same size and font as the names on the side of the lifeboat.