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A retail volunteer standing outside an RNLI shop holding three teddy bears.

Shop volunteer resources

RNLI/Nigel Millard

Discover our hub of helpful resources to use in your role as a shop volunteer.

If you volunteer in one of our shops, we’ve brought together all the useful resources you need to help you in your role – from information on the latest product ranges, to helpful till training guides.

An RNLI shop volunteer stood next to a product display stand.

RNLI/Nigel Millard

Product showcase guides

Our detailed product showcase guides will help you familiarise yourself with our fantastic product ranges and what you should stock in your shop. Read guidance on how to display and talk about key products to inspire supporters during their visit.

You’ll also find some resources about our special RNLI 200 collection, which is made up of unique souvenirs and keepsakes to commemorate 200 years of lifesaving.

Volunteer Shop Manager Samantha Peters stood behind a till at Montrose RNLI Shop.

RNLI/Nigel Millard

Till training guides

Whether you need a refresher or are helping a new volunteer get up to speed, read our helpful till training resources. Find a selection of step-by-step guides to make it easy for new volunteers to learn how to use the till, as well as a main till user guide, and a PDQ (card machine) user guide.

Newquay Shop Volunteer Carol Hudson smiling, with boats on the water in the background.

RNLI/Nigel Millard

Engagement kit

We want to make sure you have the kit you need to support you in your engagement volunteer role. You will be able to find all the different kit available to our engagement volunteers, the criteria and how to order it. As well as this you will also find further information on our engagement polo shirts.

If you have any questions or would like support with accessing retail volunteer resources, contact your volunteer manager or email the Volunteer Experience Team at [email protected].