RNLI Text to Donate service will pause for supporters

We're really sorry to let you know that the RNLI will pause using text to donate from July 2022.

The RNLI’s text to donate service, where supporters can sign up to donate a regular or a one-off gift which is paid via their mobile bill, will pause from 31 July 2022.

We are reviewing how we can best use text to donate to fundraise and will make supporters aware of our plans as soon as we are able.

FAQs

Find answers below to the most frequently asked questions about the text to donate service pausing.

What is happening with the RNLI text to donate service? 

The RNLI’s text to donate service, where supporters can sign up to donate a regular or a one-off gift which is paid via their mobile bill, will pause from 31 July 2022. 

We are reviewing how we can best use text to donate to fundraise and will make supporters aware of our plans as soon as we are able.

In the meantime, this doesn’t affect any of the other ways that supporters can donate to us

How will I be advised of the change to this service and my donation? 

We will be sending a text message at the end of June to all supporters with an active regular giving subscription donated via text to donate.

The message will explain that the July donation will be the last one, and that all subscriptions will be cancelled after this donation is acknowledged. A supporter’s options to stop or skip a donation will still apply until this point of cancellation.

If we resume the text to donate service, supporters will need to re-subscribe as the subscription will not automatically start again.

Will my donations still be collected?

A final donation will be collected in July on your normal subscription date. After this, your subscription will be cancelled and no further donations will be collected.

Will the RNLI be bringing back a text to donate service in the future? 

We hope to re-instate text to donate in the future. We are reviewing how we can best use text to donate to fundraise and will make supporters aware of our plans as soon as we are able. 

In the meantime, this doesn’t affect any of the other ways that supporters can donate to us. 

What if I have any issues, concerns or questions with this? 

You can contact us by telephone, email or by writing to us:

Call: 0300 300 9990 (Monday to Friday 8am-6pm excluding bank holidays)

Email: [email protected]

Write to: Royal National Lifeboat Institution, West Quay Road, Poole, Dorset BH15 1HZ 

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