Text to Donate Terms and Conditions

Privacy Notice

The Text to Donate service is provided by:

The RNLI use a company called RSM 2000 Ltd to process your donations, this includes sending and receiving all text messages relating to your donations and providing customer care relating to your text donations. RSM 2000 Ltd work with network providers to administer your donation through your pay monthly or pay as you go account.

Neither RSM 2000 Limited nor your network provider will provide the RNLI with your personal information. You will not receive any communications from the RNLI other than the text messages explained in the Text to Donate Terms and Conditions provided below, which will be sent by RSM 2000 Limited on the RNLI’s behalf. 

If you have a question or complaint relating to text message donations please contact RSM 2000 Limited using any of the methods below:

Call: 0330 660 0425 (Monday to Friday 09:00 to 17:00 GMT)
Email: at [email protected]
Write to: RSM  2000 Ltd, Wrest House, Wrest Park, Silsoe, Bedforshire, United Kingdom, MK45 4HS.

View RSM 2000 Limited’s privacy policy, which explains how your personal details will be used by them.
RSM 2000 Limited is registered under registration number ORG839-54496-93429 with the Phone-paid Services Authority (PSA) which regulates text to donate activities. The Phone-paid Services Authority can be contacted using the following link https://psauthority.org.uk/ or by phone on 0300 30 300 20.

View the RNLI Privacy Policy.

Terms and conditions

One-off Donations by text

1.These terms apply to all donations made by text message to the RNLI. Please ensure you have read these terms carefully, understand them and accept them. If you have any queries which are not answered within these terms then please call our Supporter Experience Team on 0300 300 9990 (Monday to Friday 08:00 to 18:00 GMT) or email [email protected].

2.You can make a one-off donation to the RNLI from a mobile phone registered with a UK network as follows:

  • Word: RNLI
  • Text number: 70300, 70700, 70960, 70961, 70962, 70963, 70964, 70965, 70966 or 70967
  • Donation amount: £3
  • Word: CREW
  • Text number: 70300
  •  Donation amount: £3

3. You must get the bill payer’s permission before sending a text message. If you are under 18 years old, you must also have your parent or guardian’s permission to make a text donation to the RNLI.

4. 100% of your donation will go to the Royal National Lifeboat Institution (RNLI), a charity registered in England and Wales (209603), Scotland (SC037736), the Republic of Ireland (CHY 2678 and 20003326), the Bailiwick of Jersey (14), the Isle of Man (1308 and 006329F), the Bailiwick of Guernsey and Alderney of West Quay Road, Poole, Dorset, BH15 1HZ

5. In addition to your donation you may incur your standard network message charge for all messages that you send. Please refer to your network provider’s terms and conditions for details of their charges. Donations by text message may only be made from a mobile phone registered on a UK network and cannot be made if your mobile is outside the UK mainland.

6. Please ensure your text message is spelt correctly and that it is sent to the correct number. If you do not spell your text message correctly and/or send it to the wrong number then your network provider may not process your donation to the RNLI but you may still be charged your standard network message charge for the message you have sent. If this happens please contact our Text to Donate service provider RSM 2000 Limited using the contact details provided in the Privacy Notice above.

7. Upon successfully sending a text to donate to the RNLI in accordance with clause 2 you will be sent a free thank you text message (which may be sent in sent in two parts) to confirm that your donation has been processed. 

8. Your donation will be taken from your mobile phone account or pre-pay balance immediately and, within 8 weeks of receipt, paid to the RNLI by your network provider.

9. If you have a pay monthly mobile account then your donation will appear on your mobile bill unless otherwise specified in your network provider’s terms and conditions.

10. If you have a pay as you go mobile account then please ensure you have enough funds in your mobile account to process your donation. If there are insufficient funds available to process your donation then your donation will not be successfully processed. You will not receive any communication from RNLI to confirm this. 

11. There is a limit of a maximum of £30 donation (i.e. you can make multiple one-off donations by text message up to this amount) that can be made to the RNLI per mobile phone number in any 30 day period. If you attempt to donate more than this amount to the RNLI using the same mobile number (either in one-off donations and/or a combination of a Text to Donate subscription and one-off donations) then you may incur charges in accordance with clause 5 and you may receive another thank you text message in accordance with clause 7 but no further donations may be collected from that mobile account during that 30 day period.

12. The RNLI cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text message being lost or not properly received or actioned.

13. All donations made to the RNLI via text message are non-refundable. If funds other than the donation amount are taken from your mobile account as part of a system error then those funds, excluding your donation, shall be refunded to you by our Text to Donate provider.

14. If you would like to donate more money to RNLI or if you would like to find out more about the RNLI then please call our Supporter Experience Team on 0300 300 9990 (Monday to Friday 08:00 to 18:00 GMT), email [email protected] or visit RNLI.org.
.
15. The RNLI uses external suppliers to broadcast and manage its Text to Donate and SMS activity. Please direct any complaints or queries relating to Text to Donate to our provider RSM 2000 Limited using the contact details provided in the Privacy Notice above. 

16. If you would like to contact the RNLI you can do so using any of the methods below:

Write to: Royal National Lifeboat Institution, West Quay Road, Poole, Dorset BH15 1HZ 
Call: 0300 300 9990 (Monday to Friday 8am-6pm excluding bank holidays) 
Email: [email protected] 
Visit: https://rnli.org/about-us/contact-us/give-us-your-feedback/your-comments-feedback-and-complaints

All queries will be responded to within 2 working days of receipt and in accordance with our feedback process and Complaints Procedure which can be found https://rnli.org/about-us/contact-us/give-us-your-feedback

The RNLI is committed to ensuring that our fundraising strategies consider the needs of people in vulnerable circumstances and contain measures to minimise risks of them being targeted or exploited. For further details about RNLI’s Vulnerable Circumstances Policy please contact us using any of the methods above.  

17. The RNLI is registered under registration number ORG839-54496-93429 with the Phone-paid Services Authority (PSA) which regulates text to donate activities. You can contact the PSA about Text to Donate using the following link https://psauthority.org.uk/ or report an issue by phone on 0300 30 300 20.

18. The RNLI reserves the right to change these terms at any time. Any changes will be published on RNLI.org/TextTerms from time to time.

19. If any of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

20. These terms are governed by English Law and participants submit to the jurisdiction of the English Courts.

21. We are the Royal National Lifeboat Institution (RNLI), a charity registered in England and Wales (209603), Scotland (SC037736), the Republic of Ireland (CHY 2678 and 20003326), the Bailiwick of Jersey (14), the Isle of Man (1308 and 006329F), the Bailiwick of Guernsey and Alderney.

Monthly Donation Subscriptions by text

22. These terms apply to all subscriptions to donate by text message to the RNLI. Please ensure you have read these terms carefully, understand them and accept them. If you have any queries which are not answered within these terms then please call our Supporter Experience Team on 0300 300 9990 (Monday to Friday 08:00 to 18:00 GMT) or email [email protected].

23. Monthly subscriptions to the RNLI can only be made from a mobile phone registered on a UK network and cannot be made if your mobile is outside the UK mainland.

24. You can set up a subscription to donate £3 per month (every 30 days) to the RNLI by texting RNLI to any of the following numbers; 70960, 70961, 70962, 70963, 70964, 70965, 70966, 70967 or CREW to 70300. Your subscription will be set up through the mobile account of the number from which the subscription text message was sent.

25. You must get the bill payer’s permission before sending a text message. If you are under 18 years old, you must also have your parent or guardian’s permission to setting up a Text to Donate subscription to the RNLI.

26. For each donation you make, 100% of your donation will go to the Royal National Lifeboat Institution (RNLI), a charity registered in England and Wales (209603), Scotland (SC037736), the Republic of Ireland (CHY 2678 and 20003326), the Bailiwick of Jersey (14), the Isle of Man (1308 and 006329F), the Bailiwick of Guernsey and Alderney of West Quay Road, Poole, Dorset BH15 1HZ.

27. In addition to your donations, each text message you send may incur your standard network message charge. Please refer to your network provider’s terms and conditions for details of their charges. Subscriptions may only be set up from a mobile phone registered on a UK network and changes to your subscription cannot be made if your UK mobile is outside the UK mainland at the time of requesting a change. 

28. If you send a text message to set up a subscription from a non-UK mobile then you may incur charges from your network provider but no subscription will be activated on your account. If you send a text message to change your subscription from a UK mobile whilst outside the UK mainland then you may incur charges from your network provider but no change will be made to your subscription. 

29. Please ensure your text message is spelt correctly, using the correct word for the action you wish to take, and that it is sent to the correct number. Successful text messages will receive a reply to confirm that your request has been processed. If you do not spell your text message correctly and/or send it to the wrong number then your network provider may not process your donation to the RNLI or your required change to your subscription but you may still be charged your standard network message charge for the message you have sent. If this happens please contact our Text to Donate service providers RSM 2000 Limited using the contact details provided in the Privacy Notice above.

30. Upon successfully initiating a subscription to donate £3 per month (every 30 days) to the RNLI you will be sent a free message (which may be sent in two parts). The first £3 will be collected when the first thank you message from the RNLI is delivered to your phone. A second message will be sent asking you to confirm your subscription by replying with the word YES. If you do not reply to this message with the word YES then a subscription will not be activated and no future donations will be collected. If you do not reply with the word YES within 24 hours of the text being sent to you, then you may be sent additional text messages to remind you to reply. If you do not reply with the word YES then your subscription will not be activated and no further donation will be collected from you. 

31. Once you reply YES in accordance with clause 30, your subscription will be activated and you will receive a free text message of confirmation. 

32. Your donations will be taken from your mobile phone account or pre-pay balance and, within 8 weeks of receipt, paid to the RNLI by your network provider. 

33. If you have a pay monthly mobile account then your donations will appear on your mobile bill unless otherwise specified in your network provider’s terms and conditions.

34. Please ensure you have enough funds in your mobile account to process your subscription donations and any text charges from your network provider relating to your subscription. If, whether on initial setup of your subscription or at any time afterwards, there are insufficient funds available to process your subscription donation then your donation will be suspended for 30 days. You will not receive any communication to confirm this action. If your mobile account does not have sufficient funds to process your subscription donation for three months (three x 30 days) in a row then your subscription will be cancelled automatically. You will not receive any communication to confirm this action.  

35. If you change mobile number and/or network provider during your Text to Donate subscription then your subscription will be cancelled automatically. You will not receive any communication to confirm this action. If you would like to re-subscribe to donate £3 per month to the RNLI with your new mobile number or network provider then please follow the steps in clauses 24 and 30 to set up a new subscription.

36. Approximately 30 days after you set up your subscription, and approximately each 30 days thereafter, you will be sent a free text message (which may be sent in sent in two parts) to remind you about your subscription. The message will provide the following options in respect of your subscription:

    a. Text STOP to 70300 to cancel your subscription entirely; or
    b. Text SKIP to 70300 to miss the upcoming donation for 30 days. 

Alternatively, if you do nothing, your next £3 donation will be processed approximately 24 hours after the reminder text message is sent to you and you will be sent a text message to confirm that your donation has successfully been processed.

37. If you wish to skip your donation then you must text SKIP within 24 hours of receiving your reminder message in order to process your request before your next £3 donation is made. If you text SKIP to 70300 after this time then your £3 donation may be collected before your request is processed.

38. Texting SKIP in accordance with clause 37 will postpone your donation from being processed for 30 days and your subscription will then automatically resume. There is no limit to how many times you may postpone your subscription.

39. You can cancel your Text to Donate subscription entirely at any time by texting STOP to 70300. If you cancel your subscription more than 24 hours after receiving your reminder message then your subscription for that month may still be taken from your mobile account but your subscription will be cancelled thereafter.

40. If you text STOP or SKIP in accordance with clauses 37 or 39 then, upon receipt of your message (and subject to the timescales explained above), your subscription will be processed in accordance with your instructions and a free confirmation text message will be sent to you to confirm this action has been completed. Your required action will be deemed to have been completed when a confirmation text message is sent to you.

41. There is a limit of one active subscription to donate to the RNLI per mobile phone number. If you have already subscribed to donate by text to the RNLI and your subscription is still active, if you text another keyword using the same mobile number, you will not create an additional subscription but may incur charges in accordance with clause 27 and receive another thank you text message. No additional subscriptions will be set up for that mobile account number and no further donations will be collected from that mobile account.

42. If you have already subscribed to donate by text to the RNLI then you may also make one-off donations to the RNLI using the same mobile phone number. There is a limit of a maximum of £30 donation that can be made to the RNLI per mobile phone number in any 30 day period. If you attempt to donate more than this amount to the RNLI using the same mobile number (either in one-off donations and/or a combination of a Text to Donate subscription and one-off donations) then you may incur charges in accordance with clause 27 and you may receive another thank you text message but no further one-off donations will be collected from that mobile account and your subscription donation will be suspended for 30 days. If you have donated £30 by one-off Text to Donate messages then attempt to set up a subscription then your subscription donation will not be processed. Please wait for 30 days then you can set up a new subscription by following the steps in clauses 24 and 30.

43. The RNLI cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text message being lost or not properly received or actioned.

44. All donations made to the RNLI via text messages and text subscriptions, are non-refundable. If funds other than the donation or subscription amount are taken from your mobile account as part of a system error then those funds, excluding your donation, shall be refunded to you by our Text to Donate provider.

45. If you have texted STOP to cancel your Text to Donate subscription and would like to reinstate it then please repeat the steps in clauses 24 and 30 to set up a new subscription. This may result in more than one £3 donation being made in a 30 day period depending on when you texted STOP and when you re-subscribed. Please contact our Text to Donate service providers RSM 2000 Limited using the contact details provided in the Privacy Notice above if you have any queries about this process.

46. If you would like to donate more money to RNLI or if you would like to find out more about the RNLI then please call our Supporter Experience Team on 0300 300 9990 (Monday to Friday 08:00 to 18:00 GMT), email [email protected] or visit RNLI.org. 

47. The RNLI uses external suppliers to broadcast and manage its Text to Donate and SMS activity. Please direct any complaints or queries relating to Text to Donate to our provider RSM 2000 Limited using the contact details provided in the Privacy Notice above.

48. If you would like to contact the RNLI you can do so using any of the methods below:
Write to: Royal National Lifeboat Institution, West Quay Road, Poole, Dorset BH15 1HZ 
Call: 0300 300 9990 (Monday to Friday 8am-6pm excluding bank holidays) 
Email: [email protected] 
Visit: https://rnli.org/about-us/contact-us/give-us-your-feedback/your-comments-feedback-and-complaints 

All queries will be responded to within 2 working days of receipt and in accordance with our feedback process and Complaints Procedure a copy of which can be found https://rnli.org/about-us/contact-us/give-us-your-feedback

The RNLI is committed to ensuring that our fundraising strategies consider the needs of people in vulnerable circumstances and contain measures to minimise risks of them being targeted or exploited. For further details about RNLI’s Vulnerable Circumstances Policy please contact us using any of the methods above.  

49. The RNLI is registered under registration number ORG839-54496-93429 with the Phone-paid Services Authority (PSA) which regulates text to donate activities. You can contact the PSA about Text to Donate using the following link https://psauthority.org.uk/ or report an issue by phone on 0300 30 300 20.

50. The RNLI reserves the right to change these terms at any time. Any changes will be published on RNLI.org/TextTerms from time to time.

51. If any of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

52. These terms are governed by English Law and participants submit to the jurisdiction of the English Courts.

53. We are the Royal National Lifeboat Institution (RNLI), a charity registered in England and Wales (209603), Scotland (SC037736), the Republic of Ireland (CHY 2678 and 20003326), the Bailiwick of Jersey (14), the Isle of Man (1308 and 006329F), the Bailiwick of Guernsey and Alderney of West Quay Road, Poole, Dorset, BH15 1 HZ

These Terms were last updated: 28 March 2022